Join the Team!
Do you want to help major brands deliver their products and service globally? Then you have come to the right place.
About UX24/7
UX24/7 is a global design research agency. We help some of the worlds most recognised brands involve their customers in the creation, launch and operation of their products and services. And we help them almost anywhere in the world through our team of more than 100, senior design researchers. We are passionate about how organisations can improve their performance by involving their customers in their product and service design process.
We have a number of blue chip clients including many well-known brands that we are adding to all the time. Our strategy is to build strong and lasting relationships by delivering excellent work and honest feedback. We like to have fun and create a rewarding and vibrant environment for people to develop.
Current Vacancies
OVERVIEW OF THE ROLE
We are looking for an experienced Lead design researcher that has already made, or is looking to make, their first step into people and program management.
When you join UX24/7 you will lead a key client research program, with opportunities to influence the future direction and resource approach. You will use your research experience and strong interpersonal strengths to manage your team and ensure high levels of client satisfaction.
Supported by our Consultancy Director. Account Director and CEO, you will be able to focus on what you do best – the research!
In this role you will lead one of our global client research teams that operates in the US, UK and Germany. You will get involved in the research and will spend approximately 25% of your time hands on. The remainder of your time will be managing your team of mid-weight researchers and working closely with the client and the rest of the UX24/7 team.
THE CAPABILITIES AND EXPERIENCE YOU WILL HAVE
We are looking for candidates that can demonstrate the following capabilities and experience:
- Master’s degree in HCI, Usability, Psychology or closely related discipline OR a track record in leading research teams and programs
- A minimum of 7 years’ experience doing hands-on design research across a range of methodologies and qualitative data analysis techniques
- Strong track record of delivering research results that impact product strategy and development
- Mentoring teams
- Excellent interpersonal and presentation skills
- The ability to work alone, unsupervised
- Energy, enthusiasm, determination.
Other requirements are as follows: You should:
- Be based in the USA
- Have good problem-solving capabilities, good attention to detail and be good at planning
- Have competency with Microsoft Office suite of products (Word, Excel, PowerPoint)
THE BEHAVIOURS THAT WILL MAKE YOU A SUCCESS
- Energy, enthusiasm, determination
- Leadership
- Diplomacy
- Self-starting
WHAT WE OFFER
- Competitive salary based on skills and experience.
- Statutory benefits based on the market you are located in (US preferred)
- Additional benefits such as private medical insurance
- 26 days holiday per year
- Remote & flexible working
- Mac or Windows laptop
- The opportunity to learn and develop new skills and capabilities
OVERVIEW OF THE ROLE
We are seeking for a mid-weight UX Researcher, fluent in German and English, who is looking for their next opportunity to develop their skills and capabilities. When you join UX24/7, under the supervision of the Lead UX Research and Consultancy Director, you will lead projects and engagements with one of our most important clients.
Supported by our global team, you will be able to focus on what you do best – UX research! Some travel may be needed to join quarterly team meetings and the annual social.
The research we deliver falls into three main groups: discovery (foundation), generative and evaluative. In this role, you will be mainly focused on the evaluative research area and supporting the US market. You will be part of a program team, delivering valuable insight to one of our key clients.
THE CAPABILITIES AND EXPERIENCE YOU WILL HAVE
We are looking for candidates that can demonstrate the following capabilities and experience:
- Degree (post-graduate desired) in HCI, Usability, Psychology or closely related discipline
- 3 years’ commercial experience doing hands-on UX research ideally across a range of methodologies, but at a minimum with evaluative methods, and qualitative data analysis techniques
- The ability to moderate research in both German and English
- Passion for research and improving user experiences
- A love of evaluative research
- Good presentation and writing skills
- Excellent interpersonal skills
- A desire to have a positive impact on our clients’ business
- Ability to work autonomously – with the right support
Other requirements are as follows: You should:
- Be based in the the UK or mainland Europe
- Have good problem-solving capabilities, good attention to detail and be good at planning
- Have competency with Microsoft Office suite of products (Word, Excel, PowerPoint)
THE BEHAVIOURS THAT WILL MAKE YOU A SUCCESS
- Energy, enthusiasm, determination
- Curiosity
- Self-starting
WHAT WE OFFER
- Competitive salary based on skills and experience.
- Statutory benefits based on the market you are located in (UK or EU preferred)
- Additional benefits such as private medical insurance
- 26 days holiday per year
- Remote & flexible working
- Mac or Windows laptop
- The opportunity to learn and develop new skills and capabilities
- The opportunity to progress your career
OVERVIEW OF THE ROLE
We are seeking for a mid-weight UX Researcher, fluent in English, who is looking for their next opportunity to develop their skills and capabilities.
When you join UX24/7, under the supervision of the Lead UX Research and Consultancy Director, you will lead projects and engagements with one of our most important clients.
Supported by our global team, you will be able to focus on what you do best – UX research! Some travel may be needed to join quarterly team meetings and the annual social. And you will be expected to attend online meetings that may be scheduled during EST or PST office hours.
The research we deliver falls into three main groups: discovery (foundation), generative and evaluative. In this role, you will be mainly focused on the evaluative research area and supporting the US market. You will be part of a program team, delivering valuable insight to one of our key clients.
THE CAPABILITIES AND EXPERIENCE YOU WILL HAVE
We are looking for candidates that can demonstrate the following capabilities and experience:
- Degree (post-graduate desired) in HCI, Usability, Psychology or closely related discipline
- 3 years’ commercial experience doing hands-on UX research ideally across a range of methodologies, but at a minimum with evaluative methods, and qualitative data analysis techniques
- The ability to moderate research in English
- Passion for research and improving user experiences
- A love of evaluative research
- Good presentation and writing skills
- Excellent interpersonal skills
- A desire to have a positive impact on our clients’ business
- Ability to work autonomously – with the right support
Other requirements are as follows: You should:
- Be based in the USA
- Have good problem-solving capabilities, good attention to detail and be good at planning
- Have competency with Microsoft Office suite of products (Word, Excel, PowerPoint)
THE BEHAVIOURS THAT WILL MAKE YOU A SUCCESS
- Energy, enthusiasm, determination
- Curiosity
- Self-starting
WHAT WE OFFER
- Competitive salary based on skills and experience.
- Statutory benefits based on the market you are located in (US preferred)
- Additional benefits such as private medical insurance
- 26 days holiday per year
- Remote & flexible working
- Mac or Windows laptop
- The opportunity to learn and develop new skills and capabilities
- The opportunity to progress your career
ABOUT THE ACCREDITED PRACTITIONER PROGRAMME
The accredited practitioner programme is an opportunity for you to join us as a freelance user experience professional.
We are looking for experienced and talented user experience professionals with relevant skills and experience such as working with mobile, communication skills, length of practical experience and appropriate qualifications to train in our methodologies.
The accreditation process involves a review of your CV, portfolio, range of skills, and an assessment of your depth and length of experience.
For most experienced user professionals, it is a straightforward process that you will confident of coming through with flying colours.
Success means you can set yourself apart from other practitioners and we now award a ‘UX24/7 Accredited Practitioner’ badge under the Open Badges standard. The badge is also integrated with Openbadges.
