UX24/7 Privacy Policy
May 2018

UX24/7 understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.ux247.com, and will only collect and use personal data in ways that are described here and that is consistent with our obligations and your rights under the law.

This Privacy Policy applies to your use of our website and interactions with us during your relationship with us.

Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Information about UX24/7

  • Our website is owned and operated by UX24/7 Ltd, registered in England under company number 7966950.
  • Registered address: UX247 Ltd, Ground Floor, Belmont Place, Belmont Road, Maidenhead, SL6 6TB
  • Main trading address: UX24/7, c/o WeWork, 2 Eastbourne Terrace, London, W2 6LG, United Kingdom
  • VAT number: GB 131 8788 93
  • Data Protection Officer: Paul Blunden
    • Email address: paul@ux247.com
    • Telephone number: +44(0) 800 0246 247
    • Postal Address: UX24/7, c/o WeWork, 2 Eastbourne Terrace, London, W2 6LG, United Kingdom

What Does This Policy Cover?

This policy outlines what personal data and information we collect, how we use it and how long it is stored.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Data Do We Collect?

Depending upon your use of our website, we may collect some or all of the following personal data and information. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers. We will never sell or rent/hire your data to anyone.

Click on the links below to find out more about how we handle your personal data and any other information you provide us.

1.    Website Visitors

2.     Website Enquires

3.     Accredited Practitioner Applications

4.     Research Participants

1.    Website Visitors

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

Before Cookies are placed on your computer or device, you will be shown a pop-up banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our website, it does enable us to continually improve our website, making it a better and more useful experience for you.

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to:

  • keep track of you whilst you navigate the website
  • prevent fraud and increase website security
  •  and to improve the usability of the website to make your experience better.

We will use the persistent cookies to:

  • enable our website to recognise you when you visit
  • keep track of your preferences in relation to your use of our website
  • and to make it easier for you when you return.

Read our full Cookie Policy here

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Google’s privacy policy is available at: http://www.google.com/privacypolicy.html .

If you don’t want to be tracked while using our website you can opt out by clicking the following link: https://tools.google.com/dlpage/gaoptout 

Third party websites

This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

2.    Website Enquires

When you contact us via our website contact form or create an account on our website we will collect some personal data and information from you so that we can respond to you appropriately. We will not supply data to anyone outside of UX24/7.

What data do we collect?

  • Name
  • Email address
  • Company name
  • Telephone number

By using our website, we may track information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and duration of visit). This is collected anonymously by Google Analytics. [link to above section]

What do we do with this data?

We store your data in our password protected CRM system and/or mailing list system.

Your personal data may be used for the following purposes:

  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring our services for you.
  • Providing and managing your account
  • Analyse your use of our website to enable us to continually improve our website and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How long do we keep your data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following period:

  •  Until we believe the data and information is no longer up to date.
  •  Until you opt out of receiving communications from us.
  •  Until you ask us to remove your data.

3.   Accredited Practitioner Registration

When you complete our website form to apply to become an accredited practitioner we collect personal data and information from you to assess your eligibility. We will not supply data to anyone outside of UX24/7.

What data do we collect?

  • Name
  • Email address
  • City and country of residence
  • Details of your skills and experience

When you use our website, we may track information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and duration of visit). This collected anonymously by Google Analytics.

If you are successful in passing through our initial screening process, we will collect further personal data and information from you during as part of the application process.

What do we do with your data?

We store your data in our password protected CRM system, file storage system and mailing list system.

Your personal data may be used for one of the following purposes:

  • Communicating with you. This may include responding to emails or calls from you.
  • To enter into a consultancy contract with you
  • Use your personal data to register your accreditation with Credly.
  • Analyse your use of our website to enable us to continually improve our website and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How long do we keep your data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods:

  • Unsuccessful applicant’s data will be deleted after 30 days
  • Accredited practitioner data will be kept for as long as you continue to work with us.
  • Until you opt out of receiving future communications from us.

Until you contact us to ask for your data to be removed.

4.  User Research Participants 

If you sign up with us to participate in our research projects, we will collect data from you to aid our research.

What data do we collect?

From registration via our website:

  • Name
  • Occupation
  • Date of birth
  • Gender
  • Educational background
  • Email address
  • Home address
  • Telephone number
  • Employment status and details including salary bracket

When you use our website, we may track information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and duration of visit). This collected anonymously by Google Analytics.

During research projects the following date/information may be collected:

  • Information you give when completing online surveys
  • Video and/or audio recordings of user research sessions
  • Data and information you provide in any communications with us through email, phone calls etc.
  • Information uploaded to apps or websites during research (e.g. you may be asked to upload photos or videos showing your experience of an app).
  • We may also collect and store any information you provide to us regarding a 3rd party (i.e. if you refer a friend to us to take part in research). Before you provide another person’s details to us, please make sure you get their consent.

What do we do with your data?

We store your data in our password protected CRM system and/or mailing list system. We will not use your data for any purpose other than to match you with user experience research opportunities.

Your personal data and information may be used for one of the following purposes:

  • Communicating with you (e.g. email and phone calls)
  • Contacting you via social media platforms, if you have contacted us in this way.
  • Paying you for participating in research. This will normally be in cash but we may sometimes need to pay you via bank transfer or Paypal. If this is the case, then we will ask for your account number and sort code, or in the case pf Paypal a registered email address, so that we can arrange a payment. We will never ask for your bank details over the phone, only via email or text message. We only store these long enough to make payment to you, once payment has been made these are deleted from our records. We will never ask for credit or debit card details from you and we will never ask you to purchase anything or make a payment to us.
  • With your permission, contact you to take part in future user research projects should you match the requirements.
  • We will anonymise your data and information and share it with our client for project purposes only.
  • Analysing your use of our website to enable us to continually improve our website and your user experience.

How long do we keep your data?

  • Any data or information you provide when applying to become a research participant is kept until you opt out of receiving communications from us regarding research opportunities.
  • Any video/audio recordings of research sessions are deleted by us and our clients after 6 months.
  • The data you provide when completing online surveys is kept for 12 months and then deleted.
  • Any banking information is kept long enough to allow us to make a payment to you. However, some of your bank information may be preserved by our bank on our transaction history.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business.
  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

Further information about your rights can also be obtained from the Information Commissioner’s Office / or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in the above section, when you submit personal data via our website, you may be given options to restrict our use of your personal data. In particular,we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

How Can I Access My Personal Data?

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • the payment of a fee (currently fixed at GBP 10); and
  • the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

How Do I Contact You?

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to hello@ux247.com or by post to Company Director, UX24/7, c/o WeWork, 2 Eastbourne Terrace, London, W2 6LG, United Kingdom

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. we recommend that you check this page regularly to keep up-to-date.

We may also notify you of changes to our privacy policy by email.

Data controller

The data controller responsible in respect of the information collected on this website is UX24/7 Ltd. Our data protection registration number is Z3662804.

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