As a UX Agency, we have helped organisations improve the experience for their users and customers across…
Our services framework consists of 4 stages that facilitate development of digital products
International User Research
We provide international user experience services in a wide range of countries, languages,cultures and technologies using our growing team of Accredited Practitioners.
As a result we are able to offer our clients consistent and high quality deliverables, a single point of international programme management and more competitive pricing.
“If you’re looking for someone to support you gaining insight into your international customers’ online shopping behaviour and experiences I wouldn’t hesitate to recommend UX24/7″
– Mark Batty, Head of International Development, JP Boden
eGuide: International User Research
Although it is now easier to communicate and conduct business halfway across the world, the cultural differences, divides and expectations that existed before, still remain, with there being no one size fits all approach to how we live from country to country. This means that when developing a product (digital or physical), with an eye to releasing it beyond the home market, we have to consider how user expectations differ throughout the world.
This is where International User Experience (UX) research comes in, which is what this guide is all about – Carrying out qualitative and quantitative UX research in countries, regions and territories other than our own.
Our business has been working with UX24/7 for several years now, and with each new project the team continue to deliver clear, concise and most importantly actionable findings to help us drive our digital activities forwards.
“As this was our first time user-testing in China – UX24/7 demonstrated they had both experience and contacts on the ground. They delivered a project that exceeded our expectations”
Each time we work with UX24/7 we are impressed at how well they understand our requirements and so I’m happy to recommend them.
UX24/7 ran three days of detailed user testing on tablet and PC with three very different customer profiles. They turned the detailed report and full presentation around very quickly, provided lots of great actionable results and in an easy to use form. As expected, I was very impressed with their knowledge and capabilities and we will be using them on an ongoing basis as a result.
We have an excellent working relationship with UX24/7 who work well with us and our design and development agency. The team we work with is consistent and are always senior people with deep digital and user experience capabilities. They have built an excellent understanding of the brand and what we are trying to achieve and as a result they always reference to previous work and learnings to ensure we are always moving the site experience forward. I’ve been very impressed with their work and am very happy working with UX24/7.
UX24/7 did a great job of running the usability testing across the different platforms as we expected, but we gained additional value from their knowledge of responsive web design and how it impacts usability. This was of particular importance when considering the design choices for smartphone and we learned more than we expected.
It was a great pleasure to work with UX24/7. As the digital finance industry is very new I was worried that they may not be able to locate suitable research participants. However, Kate and Paul worked very well with the user sample and had great knowledge of the digital coin industry. Although we were working with them internationally, with the added challenge of time zones and language differences, we collaborated successfully. From the first contact, to the project implementation, to the final results of the research they followed the plan closely and were on schedule. Their research insights were very helpful for us to improve our product and we hope that Huobi will provide a better service to fintech users going forward. I also look forward to working with UX24/7 more in the future.