UX Insights > Publications

Explore our latest and archived UX resources incliding: eBooks, eGuides & Case studies.

UX in AI Chatbots eguide cover

eGuide – UX in AI Chatbots

The rapid rate of technological and digital advances is one of the biggest challenges for global businesses . While artificial intelligence and chatbot technology create huge opportunities, many customers are experiencing a negative user journey due to poorly researched or badly integrated technology. The challenge for businesses is how they use these new products.

Download our new eGuide to find out how to ensure your AI Chatbots deliver a great customer experience from launch.

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writing good usability tasks and scenarios

eGuide – Writing Good Usability Tasks and Scenarios

At UX24/7 we provide the option of writing your own tasks or scenarios. This guide will help you to write a good task or scenario that will deliver the maximum value.

international-user-research

eGuide – International User Research

Although it is now easier to communicate and conduct business halfway across the world, the cultural differences, divides and expectations that existed before, still remain, with there being no one size fits all approach to how we live from country to country. This means that when developing a product (digital or physical), with an eye to releasing it beyond the home market, we have to consider how user expectations differ throughout the world.

This is where International User Experience (UX) research comes in, which is what this guide is all about – Carrying out qualitative and quantitative UX research in countries, regions and territories other than our own.

usability-testing-project-briefing-document

Usability Testing Project Briefing Template

We get quite a lot of enquiries from people that ask us to help them write their usability testing brief. This could be for a variety of reasons but often it is because they are unsure about what information we will need in order to provide an accurate proposal or statement of work. It happened so often that we decided to create a little guide that we could send out and so we thought it worth sharing here.

user-experience-core-principles

UX24/7 User Experience Core Principles

This document provides a detailed explanation of the core user experience principles that guide our organisation. Our core user experience principles connect all of our methodologies and services to our vision and provide clarity about where and how each delivers value. They provide a valuable connection between UX and business strategy

usability testing project checklist

Usability Testing Checklist 

We use this project check list for every usability project we run to make sure we are completely prepared when we get to the research sessions. Not every category applies to every project and so frequently we will put an ‘N/A’ in the check column but it allows us to have one form to cover all.

becoming-an-accredited-practitioner

eGuide – Becoming a UX24/7 Accredited Practitioner 

This eGuide explains how UX24/7 can work with freelance practitioners and the benefits for you of working with us.

Get in touch to speak with us about becoming an accredited practitioner.

ux maturity model

UX Adoption Maturity Model

We created this UX adoption maturity model after spending 15 years observing how organisations struggle with the challenges associated with developing a UX capability. We use the maturity model when helping organisations develop a strategy and roadmap and are happy for you to use this in your own organisations, providing we are credited.

writing good survey questions

eGuide – Writing Good Survey Questions

In this guide we provide a range of information to help you write good survey questions.